The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Lead the adoption of Fin by helping prospects unlock the power of Fin's AI: capabilities to automate and scale their support operations.
Embed deeply with strategic customers to understand their business challenges: and technical requirements, acting as a proactive partner who steers them toward outstanding results with Fin.
Work hands-on with customers’ technical teams as a confident subject-matter: expert and trusted advisor, coding side-by-side to drive projects to completion.
Collaborate closely with Sales, Success, and Product teams, and actively: influence their work to ensure seamless customer experiences, project success, and timely, actionable product feedback.
Lead and evolve the Forward Deployed Engineering function, sharing insights: and shaping how the role operates as it grows.
Leverage connections across our strategic accounts to anticipate challenges,: align stakeholders quickly and influence decisions that drive us to success.
What they're looking for
- Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale.
- Ideally, you’ve built an exciting SaaS product in your previous roles and: loved the satisfaction that comes with knowing that people around the world are using something you’ve created. Bonus points if you’re a former founder or early engineer at a startup.
- Demonstrated track record of autonomous decision-making, prioritisation and: accountability for outcomes: such as 2+ years serving as the primary technical leader for a team.
- You are interested in AI/ML and able to ramp up on unfamiliar concepts: quickly: absorbing new capabilities, limitations and trade-offs fast enough to guide customers and internal teams.
