The opportunity
Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution.
What you'll do
Own the most complex customer engagements and technical workstreams,: especially where the problem, solution, or path to production is ambiguous
Build deep understanding of customer architecture, business goals,: constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one
Act as a trusted technical counterpart to customer’s engineering leaders,: internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities
Lead architectural design for customer-facing solutions and platform: capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple teams
Take ambiguous, high-level problems and turn them into clear technical: direction, implementation plans, milestones, and ownership boundaries that enable execution at quality and speed
Continue to write and review production-quality code, troubleshoot complex: failures, and set a high bar for correctness, maintainability, observability, and operational readiness in the systems and integrations this role touches
What they're looking for
- + years of relevant engineering experience, including hands-on work in: production systems and complex customer or enterprise environments
- Demonstrated success leading technical domains or initiatives that span: multiple teams, with ownership of technical direction and delivery outcomes
- Strong experience designing and implementing production-grade integrations,: platforms, or distributed systems in ambiguous environments
- Strong technical judgment, including the ability to balance customer impact,: speed, maintainability, and operational risk
- Ability to shape technical direction based on customer and business context,: influence cross-functional stakeholders, and raise the bar for other engineers through mentorship and technical leadership
- Willingness and ability to travel up to 30% to customer sites as needed for: on-site engagements, technical reviews, and executive or customer presentations
- Experience with LLMs, agent frameworks, retrieval systems, evaluation: frameworks, or deploying AI systems in production enterprise environments
- Prior experience in a forward-deployed engineering role or a similarly hybrid: role spanning customer environments, product influence, and hands-on engineering execution
