The opportunity
Chime is looking for a Staff Software Engineer to help shape the future of member-facing AI. You’ll set the technical direction for how we build with LLMs, architecting the agent systems, evaluation frameworks, and guardrails that enable us to deliver AI experiences that are…
What you'll do
Set the technical direction and architecture for how Chime builds with LLMs: on Jade: the agent architectures, prompt strategies, and orchestration patterns that shape how Jade reasons and acts, and that other engineers build on
Design, build, and scale new member-facing capabilities for Jade, from: prototype through production, moving fluidly between product discovery and hands-on engineering
Build the eval frameworks, observability, and guardrail systems that let the: team ship LLM-powered features with speed, safety, and confidence
Develop and harden the backend services and internal tooling behind Jade: (model routing, prompt management, agent orchestration, and evaluation pipelines), improving reliability and performance as we scale
Leverage AI and LLMs natively in your own workflow, using AI-assisted coding: and rapid prototyping, and turn one-off AI workflows into reusable systems (agent loops, evals, custom tooling) that compound the whole team's output
Champion AI-native development practices across the team: set the quality gates that keep AI-assisted output production-ready, encode recurring failure modes into shared evals and guardrails, and push the team to work at the frontier of what AI tooling makes possible
What they're looking for
- Exercise judgment about where and how AI is applied, deciding which problems: get an AI-generated first pass and which need human judgment, and calibrating model autonomy to the stakes and reversibility of each decision
- Drive experimentation and rapid iteration: design A/B tests, analyze results, and make data-informed decisions about what to scale, pivot, or kill
- Partner cross-functionally with product, design, data science, and risk to: understand member pain points and deliver secure, scalable solutions
- Contribute to technical design and uphold high standards across the codebase: through code reviews and mentorship, multiplying the impact of the engineers around you
