The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Set and Uphold the Product Bar: Define and uphold the product bar for every feature we ship - setting clear quality standards, ensuring tools are intuitive and fit-for-purpose for each user type, and holding teams accountable for delivering to the right standard.
- Shadow Users: Observe QA, Team Lead, and other user workflows firsthand to identify friction points, gather feedback, and ensure the tools we build reflect real user needs.
- Measure What Matters: Define the right success metrics for our capabilities, track them rigorously, and use them to identify gaps, validate improvements, and inform roadmap prioritization.
- Partner Management: Meet with external partners to drive product improvements, escalate issues, and define priorities and drive roadmaps on behalf of Airbnb's quality and operations teams.