The opportunity
The Safeguards ML Sampling Path team builds and operates the production services that power Claude's safety systems. These services sit on the token generation path across every platform Claude runs on: every request must pass through them, and each millisecond of added latency is wait time for our users.
What you'll do
Design, build, and operate the backend systems that process every token on: the generation path for Claude requests, including the streaming contract with the API and inference engines.
Own latency and reliability end to end: define and maintain SLOs and error budgets for added latency, time-to-first-token, and availability, and lead incident response and postmortem follow-through.
Ship changes to the hot path rapidly but safely: canaried and gradual rollouts, error budget and latency gating, fast rollbacks — and drive per-token performance: chase tail latency and keep cost flat as traffic, models, and checks per request grow.
Set technical direction for the sampling path: lead design reviews, make latency, reliability, and cost trade-off calls with the inference and research teams, mentor engineers, and raise the operational bar for the wider Safeguards organization.
Have designed, built, and operated high QPS systems at global scale, and were: accountable for them in production: incident response, outages, and postmortem-driven remediation.
Have a strong foundation in distributed systems: replication, consistency tradeoffs, failure modes, and SLO management under load.
What they're looking for
- Design systems for graceful degradation: you plan for a slow dependency, a dropped stream, or a half-rolled-out deploy before it happens, and build so the system degrades predictably instead of failing.
- Have successfully shipped broad or all-encompassing changes to mission: critical systems (e.g., database migrations, interface changes, rewrites).
- + years of industry software engineering experience.
- Familiarity with LLM inference systems and transformer-based models (not required, but a plus).
