The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Design, build, and evolve intelligent customer experience solutions that: integrate Salesforce CRM with AWS services and modern generative AI capabilities.
Architect and develop AI-powered experiences using Amazon Bedrock, LangChain,: and modern LLM integration patterns to create context-aware, scalable, and customer-facing solutions.
Build robust backend services and integrations to support customer workflows,: including LLM orchestration, prompt workflows, RAG pipelines, and other generative AI features.
Lead the design and delivery of complex customer experience initiatives from: technical discovery through production deployment, ensuring scalability, reliability, and maintainability.
Develop and refine prompt engineering strategies, grounding approaches, and: AI interaction patterns that improve the quality, relevance, and safety of customer-facing AI experiences.
Design and implement resilient APIs, event-driven integrations, and backend: services that connect Salesforce, AWS platforms, internal systems, and external applications.
What they're looking for
- Drive engineering excellence through strong CI/CD practices, using GitHub,: Gearset, and deployment automation to support reliable and efficient releases.
- Champion observability, operational excellence, and production support: practices to ensure enterprise-grade reliability, performance, and supportability of customer-facing systems and AI services.
- Mentor junior and mid-level engineers through technical guidance, code: reviews, design reviews, and hands-on collaboration, raising the bar on engineering quality across the team.
- Lead technical decision-making across architecture, integration design, AI/ML: tooling, scalability, security, and long-term platform evolution.
