The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Use your strong technical and diplomatic skills to address customer issues: and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support: personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams: via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and: reporting what you observe to the management team in order to better improve our support process is a key part of the role.
to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to: understand and troubleshoot issues with cloud solutions.
What they're looking for
- Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#,: Python) and client-side JavaScript, with a good understanding of React and Redux
- Skilled in troubleshooting network connectivity issues, with an understanding: of TCP/UDP, and basics of SSL/TLS.
- High competency in communicating complex technical issues to both technical: and non-technical audiences via phone or email mediums
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
