The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Maintenance Window Planning & Execution: Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates.
Incident Management: Coordinate cross-functional response during major incidents or unplanned outages — driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments.
Network Switch Upgrades: Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does.
Technical Risk Identification: Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve it directly versus escalate.
Vendor & Partner Coordination: Engage directly with hardware/network vendors and Customer Success on high-stakes infrastructure upgrades, keeping customer-facing teams informed through the process.
Program Frameworks: Build lightweight, fit-for-purpose execution frameworks for well-scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today.
What they're looking for
- AI-Driven Program Execution: Actively use AI tools to improve risk identification, dependency tracking, and status communication in daily program work.
- Engineering Credibility: Build trust with an engineering team that hasn't previously worked with a TPM — through technical fluency in maintenance workflows and incident processes, not through imposed process
- Bachelor's degree in Engineering, Computer Science, or a related technical: field, or equivalent practical experience.
- to 5+ years of experience as a Technical Program Manager, with direct: exposure to cloud infrastructure, availability, or operations environments.
