Strategic Business Operations Lead, APINew$170K–$220K

Perplexity
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The opportunity

Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies.

What you'll do

  • Manage a portfolio of API customer relationships, leading account: conversations, understanding business priorities, and coordinating next steps across technical and commercial teams.

  • Build account plans around adoption, value, and growth. Identify risks early: and partner with Sales and account owners on renewals and expansion.

  • Design and improve the post-sale operating model, including customer: segmentation, account coverage, onboarding, health signals, and handoffs between teams.

  • Lead strategic projects across the API business, with an initial emphasis on: customer adoption and retention. Scope the problem, develop a recommendation, coordinate execution, and track outcomes.

  • Run customer programs such as product and endpoint migrations, enablement,: and rollout communications. Establish the audience, milestones, internal responsibilities, and follow-up needed for each.

  • Coordinate customer communications for product updates, pricing changes,: deprecations, and incidents, working with Engineering, Support, and commercial teams on accurate messaging.

What they're looking for

  • + years of experience in business operations, strategy and operations,: consulting, customer success, account management, or a related role.
  • A track record of taking ambiguous business problems from analysis through: implementation, including projects that require coordination across multiple teams.
  • Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics to identify a problem, test a hypothesis, and recommend an action.
  • Strong relationship skills and a genuine interest in spending a substantial: part of your time with customers. You can lead a conversation, understand their priorities, and take responsibility for the follow-up.
  • Curiosity about APIs and AI products, with the ability to learn technical: concepts and work effectively with engineering teams.
  • Clear writing, commercial judgment, and the ability to balance ongoing: customer relationships with longer-term projects.