Technical Customer Success Manager, APINew$170K–$220K

Perplexity
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The opportunity

Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies.

What you'll do

  • Own customer relationships across onboarding, adoption, retention, and: expansion, building trust with developers, technical leaders, and business stakeholders.

  • Understand each customer's use case, integration, and success criteria. Help: them evaluate the APIs, resolve adoption barriers, and establish a path to production.

  • Use account and product usage data to identify declining adoption, technical: risks, and growth opportunities, then work with customers on specific next steps.

  • Investigate technical questions using API documentation, sample requests, and: usage data. Coordinate with Engineering and Support on deeper issues and keep customers informed through resolution.

  • Lead customer-facing programs such as endpoint migrations, product rollouts,: and enablement. Define milestones, coordinate internal owners, and track customer readiness and completion.

  • Manage customer communications for product changes, deprecations, and: outages, partnering with technical teams to provide accurate updates and clear guidance.

What they're looking for

  • + years of experience in customer success, technical account management,: solutions engineering, or a related customer-facing role at a technology company.
  • Technical fluency: comfortable reading API documentation, making API requests, interpreting responses and errors, and discussing integration questions with developers.
  • A track record of driving adoption, retention, or growth across a portfolio: of customers, with clear ownership of follow-through.
  • Experience creating or improving a customer program, playbook, or: cross-functional process, not only operating an established one.
  • Strong written and verbal communication, including the ability to explain: technical issues clearly and communicate carefully when facts are still developing.
  • Sound judgment in balancing account needs with strategic projects, setting: priorities, and moving work forward without a detailed brief.