The opportunity
Stripe is building tools to help our users create and scale their businesses, and grow the GDP of the internet. The Workforce Management team at Stripe helps manage our growing support operations network of both internal and external resources by consulting on operational change…
What you'll do
Develop and maintain capacity planning models to forecast resource requirements.
Leverage forecasting techniques to analyze historical data and market trends,: predicting future capacity needs and enabling informed planning decisions.
Evaluate potential risks and opportunities regarding model inputs to inform planning decisions.
Monitor performance against planned capacity levels and adjust plans as: needed, while holding stakeholders accountable for the accuracy of plan inputs.
Collaborate with the vendor delivery team and stakeholders to gather: information and align planning efforts with Stripe's business goals.
Integrate data from multiple SQL databases to automate reporting processes: and streamline data collection for capacity planning and forecasting purposes.
What they're looking for
- A Bachelor's degree in Statistics, Mathematics, Data Analytics, Computer Science, Business, or Economics
- + years of experience in capacity planning for medium to large organizations,: as well as workforce management for internal and outsourced workforces (BPO)
- Strong SQL skills, with experience in data integration and automation for: process optimization, alongside knowledge of Tableau or comparable tools to perform data analysis independently
- Excellent communication and presentation skills
- Deep understanding of outsourcing practices
- Financial/budgeting background
- Knowledge of WFM tools
