The opportunity
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you.
What you'll do
You have a strong track record of customer success experience in B2B SaaS (at: least five years), supporting the implementation and adoption of complex technologies through the customer journey.
You’re comfortable managing a book of ~20 strategic customers, exceeding $2m: in total ARR. You enjoy multi-threading, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention.
You have experience working closely with cross-functional stakeholders across: Sales, Marketing, Product, and Operations.
You love becoming a product and industry expert. You create ‘Ah ha!’ moments: by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their intended business outcomes.
You’ve worked with technically complex products and show a strong curiosity: to explore details and understand how things work.
📣 You communicate with precision and clarity. You can take something complex: (like a multi-layered report or a nuanced workflow) and explain it simply and confidently.
What they're looking for
- 🎧 You are a listener first. You seek to understand what customers actually: need and then advocate for them internally to shape how Ashby evolves for enterprise use cases.
- ⚙️You thrive in complexity. Ashby is powerful and highly configurable; you’re: energized by learning a product with depth, and you can translate that knowledge into creative solutions for your customers.
- 🧑🏫 You’re excited to help shape a new segment. Our Strategic customer: motion is still evolving; you’ll be iterating on playbooks, helping us learn what works, and turning those learnings into repeatable processes for the team.
- 🔍 Your peers describe you as detail oriented. You send crisp follow-up: emails, on time. You take pride in internal operations, like real-time CRM updates.
