The opportunity
The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems.
What you'll do
Administer monthly/quarterly incentive compensation calculations for the: Customer Experience organization, ensuring accuracy and timeliness of payouts
Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review
Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population
Partner with CX leaders to answer plan questions and explain payout calculations
Serve as a first point of contact for compensation inquiries and disputes: submitted via ticketing systems, researching and resolving issues within SLA
Investigate discrepancies by tracing transactions through Salesforce and underlying data sources
What they're looking for
- years of experience in compensation, on either sales/revenue operations or finance teams.
- SQL experience required; comfort querying and validating data from multiple sources
- Experience working with Salesforce (or a comparable CRM), and compensation management tools
- Experience with BI/reporting tools such as Tableau or Looker, and ETL tools (Python, Alteryx, etc.) preferred
- Strong modeling skills (advanced Excel/Google Sheets); financial or compensation modeling experience a plus
- Excellent written and verbal communication skills, with the ability to: explain compensation logic clearly to non-technical stakeholders
- High attention to detail and strong organizational skills, with experience: managing a queue or ticket volume a plus
- Comfortable working cross-functionally with CX leaders, Systems, Operations and Finance teams
