The opportunity
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you.
What you'll do
You have a strong track record of customer success experience in B2B SaaS (at: least five years), supporting enterprise customers on complex, configurable products, and driving enablement that improves product adoption and long-term customer outcomes.
You're excited to own a strategic book of enterprise customers ~20 strategic: customers, exceeding $2m in total ARR. You consistently improve the quality of strategic partnerships through multi-threaded relationships and proactive ownership of customer health.
You have experience working closely with cross-functional partners across: Sales, Product, Support, and Operations, aligning communication across stakeholder groups to deliver cohesive customer outcomes.
You love becoming a product and industry expert. You create ‘Ah ha!’ moments: by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their intended business outcomes.
You’ve worked with technically complex products and show strong curiosity to: explore details and understand how things work, enabling you to anticipate risk patterns and proactively support customers through evolving workflows and requirements.
📣 You communicate with precision and clarity. You can take something complex: (like a multi-layered report or a nuanced workflow) and explain it simply and confidently to a range of stakeholders..
What they're looking for
- 🎧 You are a listener first. You seek to understand what customers actually: need and then advocate for them internally to shape how Ashby evolves for enterprise use cases.
- ⚙️You thrive in complexity. Ashby is powerful and highly configurable; you’re: energized by learning a product with depth, and you can translate that knowledge into practical, creative solutions for your customers.
- 🧑🏫 You’re excited to help shape a new segment. Our Strategic customer: motion is still evolving; you’ll be iterating on playbooks, learning and sharing what works, and turning those insights into repeatable processes for the team.
- 🔍 Your peers describe you as detail oriented. You send crisp follow-up: emails, on time. You take pride in internal operations, including timely and accurate CRM updates.
