The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own regional launch readiness by ensuring every product or policy launch is: adapted for local markets, including language, payment methods, regulatory coverage, and agent enablement.
Surface and prioritize region-specific friction by monitoring emerging issues: and themes, elevating local trust-breaking patterns to Program Managers and Product teams with clear paths to resolution.
Adapt global programs for local context by partnering with Program Managers: and Product teams to customize policies, workflows, and automation where regulatory requirements or cultural behaviors differ.
Partner with regional CX, Ops, Risk, and Compliance leads to align on local: experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities.
Represent regional customers in global forums, ensuring roadmap discussions,: launch planning, and issue prioritization reflect the needs of customers across all markets.
+ years of experience in program management within customer support: operations, including hands-on work with technical product or ops integrations.
What they're looking for
- Demonstrated ability to use quantitative analysis and regional data to: prioritize issues, inform launch decisions, and measure CX outcomes.
- Track record of operating across multiple regulated markets (e.g., EMEA,: APAC) with working knowledge of compliance requirements such as AML/KYC, vulnerable customer obligations, or financial services regulations.
- Experience partnering cross-functionally with Product, Engineering,: Compliance, and Operations teams to drive programs from planning through execution across multiple geographies.
- Utilizes generative AI responsibly, maintaining human oversight to deliver: business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
