Strategy and Operations Manager, Executive ProgramsActive$110K–$152K

Compensation may be adjusted depending on work location.

What you'll do

• Act as the EBC Program representative in the San Francisco office and build: strong relationships with all internal senior stakeholders in the United States, and other visitors. Promote and evangelize the EBC brand & value proposition within the region.

• Own the end-to-end planning and delivery of strategic Executive Briefings,: aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes.

• Maintain accurate program records and operational data, including schedules,: attendee information, agenda changes, feedback, and follow-up actions.

• Deliver best-in-class executive experiences through hands-on coordination of: registration, room setup, catering, gifting, surveys, and other briefing requirements.

• Own relationships with catering, gifting, hotel, and transportation vendors;: establish service standards, coordinate delivery, and manage spend against budget.

• Partner with Workplace, IT, Sales, Customer Success, and other teams to: deliver a seamless guest experience, resolve issues, and improve the broader office experience.

What they're looking for

• Develop reusable templates, training, playbooks, and personalized briefing: materials that improve program quality and scalability.
• Use feedback, program data, and stakeholder input to identify opportunities: and lead improvements to the EBC operating model.
• Define and report monthly success metrics, customer insights, program: performance, and recommendations to leadership.
• Lead cross-functional special projects based on evolving company, customer, and executive priorities.