The opportunity
The Customer Success team oversees the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes.
What you'll do
Work cross-functionally to analyze and troubleshoot system challenges
Define operating models for new Customer Success specialisms, including: metrics, processes, and cross-functional ways of working
Design and implement AI-enabled workflows that improve CSM efficiency, scalability, and customer impact
Conduct analysis and investigation of system operations and workflow management
Translate business needs into scalable technical solutions and lead their: implementation from requirements through delivery
Develop scalable, automated reports and dashboards that meet key business and: leadership reporting requirement, and reduce manual effort and operational overhead
What they're looking for
- + years of work experience, with a significant portion in strategic /: operational roles at high-growth tech companies or consulting.
- High comfort with ambiguity—you take an undefined operational problem, scope: it, design a solution, and drive it to completion with minimal oversight.
- Experience with and holding a high bar across operational design, strategic planning, and reporting.
- You are comfortable working independently with minimal oversight while: holding yourself accountable to deadlines.
- Experience working cross functionally with senior stakeholders. You're: comfortable bringing an independent and opinionated perspective.
- Technical proficiency in AI tools in order to automate workflows as needed.
- Strong analytical rigor—you're comfortable owning data and metrics directly,: running your own analyses, and pressure-testing assumptions without relying on a dedicated analytics partner
- Ability to manage technical resources and translate business needs into requirements
