The opportunity
Forward Deployed Engineering (FDE) embeds with our most strategic customers to build production AI systems on Claude. The team takes on work where no playbook exists yet, turns what works into repeatable patterns for partners and our field teams, and brings what it learns back to Product and Research.
What you'll do
Own the plan. Build FDE's annual and quarterly plan: headcount and hiring by region and role, capacity, utilization, and the mix of commercial, research and mission-driven engagements.
Model demand and capacity. Build the demand, capacity and staffing models: behind the plan, with scenarios leadership can use for hiring and prioritization decisions.
Run the business reviews. Lead FDE's monthly and quarterly reviews. Set KPIs: with FDE leadership, own the scorecard, and write the materials for GTM and company leadership.
Build the reporting. Work with Revenue Operations and Data Science to get: engagement, staffing and outcome data into our systems so reporting runs without manual work. Measure what engagements lead to: production launches, consumption, expansion, and patterns partners reuse.
Shape the commercial model. Partner with Finance, Deal Desk and Legal on how: FDE engagements are priced, packaged, discounted and contracted, and track the economics of the portfolio.
Scale through partners. Build the plan and the economics for moving more work: to delivery partners: which engagements partners own, co-deliver or get Anthropic advice on, what capacity they need, and how we measure their quality and cost.
What they're looking for
- Design the org. Work with FDE leadership and People on new roles, manager: spans and where new headcount lands as the team grows.
- Lead cross-functional projects. Take on questions that span Sales, Applied: AI, Customer Success, Product and Research, from defining the problem through to a decision and a working process.
- Automate with Claude. Use Claude Code and agents to build and run the models,: dashboards and workflows this role depends on.
- Have worked in strategy and operations, business operations, strategic: finance or consulting, including direct work with a professional services, implementation, solutions engineering or forward deployed team
