The opportunity
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation,…
What you'll do
Partner with Operations Leadership to identify the highest-impact: opportunities to improve how Operations operates, with a focus on reducing customer and operational effort at scale.
Run the operating system , including planning rhythms, execution cadences,: reporting, and accountability mechanisms.
Build and maintain AI-powered workflows that reduce the administrative layer: of running the operating system, enabling the team to focus on higher-value work.
Lead and drive operations programs and initiatives from definition through: execution, while effectively partnering with Technology, Finance & Accounting, and Customer Success teams to coordinate dependencies, align on requirements, and resolve execution bottlenecks.
Leverage data to identify trends and translate insights into actionable: recommendations that inform strategy and decision-making across the function.
Create visibility and accountability through reporting, dashboards, and: progress tracking that keep stakeholders aligned on what's working and what needs adjustment.
What they're looking for
- Perform other related duties as assigned . Be ready to own high-priority: initiatives and workstreams that emerge as Operations’ priorities shift.
- Systems Thinking: You see how the parts connect and are motivated to simplify complex operational and execution challenges. You understand trade-offs and design solutions that work across silos.
- Strategic Mindset: You anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
- Execution Focus: You move with urgency and clarity. You drive initiatives to completion, make measurable progress every week, and adapt when plans change. You're comfortable saying "here's what done looks like" and holding the line.
