The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Automate the creation of data-heavy customer-facing content and other: insights via a content automation tool, prioritizing the use of AI prompting models to generate proactive and personalized customer narratives.
Drive the strategic shift from traditional rule-based logic to scalable,: generative AI workflows for producing tailored content that maximizes customer value.
Collaborate closely with post-sales customer-facing teams to understand the: needs and challenges of our enterprise customers.
Translate customer and product insights into effective and persuasive deck: content that addresses their pain points and highlights Okta's solutions.
Design solutions that scale to accommodate a diverse range of enterprise customer profiles.
Regularly update and refine decks based on product usage data, ensuring they: remain aligned with the latest features and capabilities of Okta and drive strong product adoption and retention.
What they're looking for
- Creatively leverage AI techniques to analyze usage trends and program: performance, identifying patterns in what is working and what is not working at scale.
- Develop methodologies to quantify and represent the business impact related: to retention and adoption goals through AI-driven automation programs.
- Work closely with cross-functional teams, including Product Management,: Marketing, Data, and Technical Account Management, to gather insights and feedback for continuous improvement.
- Actively participate in collaborative sessions to align deck content with overarching business goals.
