The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Work as a personalized and customized support experience for a designated group of named customers
Serve as the “main point of technical support interaction” for a customer and: will act as the “technical advocate” for the customer during the entire contract period
Work very closely with our Success team for the named group of accounts;: helping to manage the technical relationship, while the CSM focuses on the strategic relationship and product adoption
Own and assume ultimate responsibility over your named customer’s technical: needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation
Be your customers’ main point of contact and trusted advisor at Braze for all things Technical
Partner with Customer Success and Recurring Services teams, taking a lead: role on technical escalations and inquiries to ensure excellent customer experience and internal alignment
What they're looking for
- Working with Customer Success and Recurring Services teams, deliver product: value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform
- Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests
- Work closely and get ingrained with Braze recognized partners in the customer tech stack
- Proactively analyze your customer’s existing support cases to identify trends: and risks with their Braze product experience
