The opportunity
We've been doing a lot of thinking as a team, and what we've landed on is that this person needs to be someone who takes ownership. Real ownership.
What you'll do
Deliver white-glove IT support to executives and VIP users, developing a deep: familiarity with their workflows and technology preferences.
Proactively reach out during critical patching windows, major rollouts, and: high-visibility events to ensure zero disruption.
Support executive travel and on-site needs, including internal conferences and off-site engagements.
Have an intimate understanding of all office hardware. If something is: broken, aging, or suboptimal, you are the one who notices and acts.
Proactively replace ageing hardware and maintain core VTC (Video: Teleconferencing) equipment; identify issues early and never kick the can down the road.
Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
What they're looking for
- Maintain FOB office environments to ensure they are always in excellent working order.
- Initiate tracking of potential business blocking issues and partner with: engineering teams to drive to full resolution.
- Go beyond the quick fix: conduct thorough root cause analysis and implement solutions that prevent recurrence.
- Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.
