The opportunity
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
What you'll do
Deliver white-glove IT support to executives and VIP users, developing a deep: familiarity with their workflows and technology preferences.
Proactively reach out during critical patching windows, major rollouts, and: high-visibility events to ensure zero disruption.
Support executive travel and on-site needs, including internal conferences and off-site engagements.
Have an intimate understanding of all office hardware. If something is: broken, aging, or suboptimal, you are the one who notices and acts.
Proactively replace aging hardware and maintain core VTC (Video: Teleconferencing) equipment; identify issues early and never kick the can down the road.
Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
What they're looking for
- Maintain FOB office environments to ensure they are always in excellent working order.
- Initiate tracking of potential business blocking issues and partner with: engineering teams to drive to full resolution.
- Go beyond the quick fix: conduct thorough root cause analysis and implement solutions that prevent recurrence.
- Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.
