Support Specialist, IT OperationsPosted today

Flatiron Health
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The opportunity

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.

What you'll do

  • Manage IT asset inventory and lifecycle processes, including provisioning,: fulfillment, shipping, receiving, vendor coordination, and retirement of devices and accessories.

  • Provide in-person and remote support for hardware, software, operating: system, and mobile device issues across macOS, Windows, and iOS platforms.

  • Administer user access, provisioning, and identity management requests across: systems including Active Directory, Google Workspace, and Okta, ensuring compliance with security and access management standards.

  • Troubleshoot network connectivity issues including Wi-Fi, VPN, wired: networking, and related end-user connectivity concerns.

  • Manage endpoint administration activities including device configuration,: software deployment, patching, and mobile device management.

  • Maintain collaborative workspaces and conference room technology, including: Zoom Rooms, AV equipment, and meeting support.

What they're looking for

  • Extensive experience supporting macOS environments and Apple hardware.
  • Proven experience providing white-glove end-user support in a fast-paced environment.
  • Strong troubleshooting skills across hardware, software, networking, mobile: devices, and business applications.
  • A strong understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
  • Experience administering Google Workspace, Microsoft 365, Active Directory, and Okta.
  • Experience supporting endpoint management and MDM platforms such as Jamf, Intune, or similar solutions.
  • Experience supporting and troubleshooting AV technologies such as Zoom Rooms,: Neat devices, conference room systems, and related peripherals.
  • Strong communication and interpersonal skills with a customer-first mindset.