The opportunity
Are you focused and committed to helping people? Do you love to problem solve issues for customers?
What you'll do
Day to day Partnerships work:
Oversee day-to-day team benefits operations including:
Leading recurring stand-ups
Assigning out and tracking incoming and outgoing ticket metrics and SLA adherence
Periodically checking ticket responses to ensure continuity of processing
Answering/taking on ad hoc emails and escalated tickets as needed
What they're looking for
- years experience in an operations role
- Extremely detailed-oriented with great time management skills
- Strong analytical, written and verbal communication skills
- Experience working in a fast-paced, data-driven environment
- Experience working cross-functionally
- Experience in Partnership management
- Experience with Jira and Confluence or similar software
- Ability to work both independently and as a team
