Team Lead - Platform Monitoring EngineerNew
The opportunity
We are seeking an experienced, hands-on Team Lead to shape the future of platform observability and proactive customer monitoring. This is a high-impact technical role for someone who thrives at the intersection of platform reliability, incident response, and customer obsession.
What you'll do
Lead platform incident investigation, coordinating cross-functional teams: through rapid detection, mitigation, and resolution to minimize customer impact.
Conduct thorough post-incident root cause analysis across infrastructure,: services, and cloud providers to identify systemic patterns and prevent future occurrences.
Guide the design and implementation of customer-focused alerting pipelines: and end-to-end observability workflows that expand detection coverage and reduce mean time to detection.
Build automation tools, establish reusable monitoring patterns, and resolve: reliability gaps that directly impact customer experience.
Participate in and help structure the on-call rotation, leading by example during high-severity incidents.
Collaborate with internal customer stakeholders to design and execute the: customers' reliability plan, focusing on observability and monitoring.
What they're looking for
- Participate in growing the local team of Platform Monitoring Engineers, including hiring and onboarding.
- Act as the local point of leadership and a connection to the broader global: team, aligning local execution with global goals.
- Minimum of 6 years of experience as an SRE, DevOps Engineer, CRE, Production Engineer, or similar role.
- + years of experience leading engineers, whether as a people manager or team: lead, with clear mentorship and coaching responsibilities.
