Sr. Manager, Account ManagementNew$97K–$120K
The opportunity
A Sr. Manager sets the strategy across multiple accounts that are part of a Squad.
What you'll do
Effectively translate business unit goals into an operational plan / roadmap for the team.
Identify problems before they surface, and solve key pain points for Uber: Freight customers and the Uber Freight internal org.
Build and inspire a culture of high quality customer service across the Uber Freight organization.
Estimate, seek out, and allocate team / cross-functional resources to meet objectives.
Build a data-driven culture of continuous improvement, form creative: strategic relationships across the organization, and use contextual awareness to make trade-offs and manage through conflict appropriately.
Influence the broader organization on the importance of customer obsession and defect reduction.
What they're looking for
- Understand trade-offs between CSAT and other key metrics and incorporate this: awareness into strategy, stakeholder management, and process design.
- See and unlock new business opportunities with measured impact to company objectives
- Bachelors degree and/or 4+ years of working experience
- + years of experience in the Freight industry
