The opportunity
Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster.
What you'll do
Lead a customer facing team that is a key source of knowledge on the Adyen: platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
Collaborate across an international leadership team by scheduling and: participating in monthly meetings, standardizing best practices and developing global alignment as we scale
Coach and mentor members of the Support team to fully prepare Technical: Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers
Help define and clearly communicate objectives and key results for the Support team
Institute accountability, track team progress and success, and present results to Senior Leadership
You are a people leader who can lead and mentor a team, helping team members: grow individually and as a team. You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams.
What they're looking for
- You are innovative, love dealing with ambiguity, have strong problem-solving: capabilities and enjoy establishing processes and procedures
- You are able to serve as an escalation point to varied technical support requests and issues
- You can make quick informed decisions and prioritize requests for both internal and external stakeholders
- You have strong communication skills and the ability to interact with others clearly and empathetically
