The opportunity
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Advise on technical support and product adoption for customers in line with: pre-sales, post-sales and the renewal processes
Analyze customer’s IT Operations environment on a regular basis and provide: recommendations that will maximize Datadog’s value.
Be the customer’s advocate by knowing their goals and use cases then: suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with Datadog’s product management, engineering and technical: services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success
What they're looking for
- Someone with a solid technical grounding and hands-on experience of IT Operations
- Confident in your hands on experience AWS, Azure or GCP
- Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
- Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
