The opportunity
We are Datadog's in-house product experts. The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Lead Foundational Enablement Webinars on a wide range of topics independently: ensuring consistency and clarity.
Deliver Technical Enablement training by facilitating customized,: high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time..
Identify, update, and iterate on Foundational Enablement content to keep pace: with evolving customer needs and platform capabilities.
Partner with Sales, Customer Success, and TEM leadership to scope and: position enablement services that align with customer priorities and drive adoption.
Mentor new hires, providing guidance on best practices in enablement delivery and customer engagement.
Collaborate with Product, Engineering, and Technical Services teams to: provide structured, actionable feedback that improves both product features and enablement offerings.
What they're looking for
- Perform internal enablement for cross-functional technical teams: (Engineering, Support, Customer Success, etc.).
- Own, deliver, and continuously improve a recurring in-person Foundation: Enablement event (as assigned) ensuring consistent impact and long-term success.
- Contribute to at least two team Objectives and Key Results (OKRs) efforts: annually to advance enablement operations and offerings.
- Stay informed on observability concepts, industry trends, and DevOps: practices; contribute insights to enhance customer engagements. Lead at least one field workshop per year or serve as a teaching assistant across multiple topics.
