The opportunity
We're looking for a customer-empathetic and technically-adept Technical Account Manager to serve as a strategic advisor to our largest, most complex enterprise customers. You will partner deeply with customer stakeholders to drive technical enablement, ensure sustained adoption,…
What they're looking for
- Collaborate closely with Support, Product, and Engineering to deliver a: unified customer experience and advocate for product roadmap enhancements based on customer needs.
- Contribute to internal playbooks, SOPs, and knowledge resources to help: standardize and elevate the broader TAM practice.
- Brings 5+ years of experience in a customer-facing, consultative technical: role (such as TAM, Solutions Engineer, or Implementation Consultant) supporting enterprise SaaS customers.
- Possesses strong technical acumen with a solid understanding of APIs,: integrations, authentication protocols (SAML, SCIM), and enterprise IT architecture.