The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Serve as a trusted Identity Coach, guiding customers to achieve their: objectives through timely technical guidance, advice, enablement, and best practice sharing
Learn our customers’ business deeply, gaining deep insights into their: strategies, goals, and challenges - through the lens of identity
Build and nurture long-term relationships with stakeholder personas from: developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
Conduct regular customer meetings with executives to recap past value, show: progress on current initiatives and future state or roadmap items
Conduct regular customer meetings with technical practitioners on identity: solutions, technical guidance and best practices
Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
What they're looking for
- Collaborate with stakeholders to develop strategies to increase customer: adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
- Act as a product evangelist, educating customers on new features and: alignment of roadmaps to enhance their experience
- Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach
