The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
You’ll be responsible for client success, partnering with the Customer: Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
Help customers successfully instrument Braze across their stack and refine: that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
Facilitate conversations regarding the customers’ desired use case,: conducting discovery, and recommending solutions based on their unique needs and architecture
Support and advocate for day-to-day inquiries and requests to support: optimization and value through the customer lifecycle
Empower customer product and engineering teams to use our product as: independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
Adopt governance practices such as creating solutions documentation and: building architectural diagrams, and drive progress against key technical work streams through project management
What they're looking for
- Instill best practice and engineering excellence amongst your customer: portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team
- years client-facing experience as a TAM or in a related technical area such: in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
- + years of technical experience in managing complex customer environments: with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
- You are an excellent communicator (written and verbal skills), with: demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
