The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Serve as a strategic technical advisor for enterprise customers, helping them: adopt and scale Figma in alignment with their business and technical goals
Lead structured technical engagements that assess customers’ current: environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
Guide customers through enterprise API usage and system integrations, helping: them extend Figma’s capabilities within their broader technology ecosystems
Partner with developer teams to improve design-to-code workflows, including: Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
Deliver technical workshops and training sessions to help customers: confidently use sophisticated platform features
Collaborate cross-functionally with sales, customer experience, and product: teams to ensure customers receive cohesive and high-impact technical guidance
What they're looking for
- Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
- Build strong relationships with technical stakeholders and executive sponsors: by clearly translating technical concepts into business value
- + years of experience in technical account management, solutions engineering,: enterprise customer success, or a related technical advisory role within a SaaS organization
- Native Chinese (Mandarin) fluency, written and spoken, with the ability to: run technical customer engagements for Greater China accounts, plus professional working English
