The opportunity
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
What you'll do
Own the information architecture, style, and editorial standards of the: Claude Docs site as a single unified surface
Design, build, and run automated documentation systems: self-healing pipelines, AI-assisted review and maintenance, and quality guardrails that catch problems before readers do
Establish the conventions and tooling product teams adopt to keep their own: documentation accurate and consistent
Establish and maintain the style guide, a standard set of content types, and: clear workflows for creating, reviewing, and publishing documentation
Curate contributions from across the company: edit for clarity and consistency, prune what's stale, and shape how new content fits the whole
Define and track measures of content quality and discoverability, and use: reader feedback and analytics to drive improvements
What they're looking for
- + years at the intersection of documentation, user education, and software engineering
- Knowledge of evaluation frameworks or observability for AI-powered systems
- Experience guiding a documentation platform migration or redesign
- Content analytics and experimentation experience
