Technical Enablement Manager, Customer ExperienceActive$165K–$185K

Hybrid · New York, New YorkCustomer Support

The opportunity

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.

What they're looking for

  • Strong content strategy + knowledge management: proven experience designing and maintaining scalable, durable learning and knowledge experiences, not just create one-off trainings; able to build and maintain a comprehensive library of training content, activities, knowledge base articles, and team-wide communications.
  • Instructional design capability: able to translate complex product/process changes into clear, role-relevant learning and documentation.
  • Measurement + critical thinking: comfort using metrics to define success, identify opportunities and measure impact; make data-informed decisions that proactively address performance gaps and continuously improve programs and performance outcomes.
  • Cross-functional influence + operational rigor: skilled at aligning multiple partners, driving timelines, and building repeatable processes across multiple workstreams in an evolving tech landscape.
Technical Enablement Manager, Customer Experience at Notion | Role Match