The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Partner with our customers in taking what was established in the pre-sales: command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
Understand the customer journey and be able to guide them on future adoption
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work: with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
Own a book of assigned customers, with a focus on increasing adoption,: ensuring retention and growth, and overall customer satisfaction
Remain knowledgeable and up-to-date on GitLab releases
What they're looking for
- Provide immediate onboarding activities
- Work with assigned customers to build Customer Success Plans, establishing: critical goals, or other key performance indicators and aid the customer in achieving their goals
- Program manage account escalations Provide insights with respect to the: availability and applicability of new features in GitLab as relevant
- Support GitLab Services in identifying and recommending training opportunities
