The opportunity
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.
What you'll do
Develop deep technical expertise and continuously learn as the product evolves.
Investigate complex escalations, lead high-stakes technical calls, and drive: solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor: the Global Support Engineering team (GSE), ensuring they’re equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive: improvements, and advocate for customers in shaping the evolution of our platform.
Become the go-to expert on Datadog Logs within the Technical Solutions team,: specializing in end-to-end log ingestion, processing, and visualization.
Lead escalations involving missing logs, parsing discrepancies, pipeline: misconfigurations, and unexpected indexing or retention behavior.
What they're looking for
- Build internal tools, reusable diagnostic flows, and clear guides that: empower TSEs and customers to troubleshoot log issues independently.
- A self-driven problem solver with an obsession for excellence and continuous: learning. You thrive in ambiguity, take initiative, and push beyond expectations.
- A strategic thinker who defaults to a client-centric approach, proactively: identifying opportunities to enhance customer experience while balancing technical feasibility.
- An independent, fast learner, capable of picking up new technologies,: adapting to evolving priorities, and crafting innovative solutions to complex technical issues.
