The opportunity
MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.
What you'll do
Experience building and maintaining complex, mission-critical production database systems
Monitoring and Alerting
Backup and Recovery
Data modeling and schema design
Performance tuning
Solutions architecture
What they're looking for
- Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)
- Customer management: passionate about being in a customer-facing technical role, showcasing ownership of technical success, and prioritizing customer work
- Stakeholder management: experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally, influencing decisions, and calibrating communication style for different audiences
- Systems engineering experience, including Linux performance, memory: management, I/O tuning, configuration, security, networking, clusters, and troubleshooting