The opportunity
Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams—balancing our users' business needs with technical…
What you'll do
Serve as the primary technical point of contact and trusted advisor for a set: of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders.
Lead complex technical troubleshooting and incident response for assigned: accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed.
Partner closely with GTM and other user-facing teams to deliver a coordinated: experience across your accounts, pairing technical ownership with commercial strategy.
Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion.
Develop and maintain account-specific operational runbooks, escalation paths,: and success metrics (uptime, latency, transaction throughput, settlement timelines).
Proactively review your accounts' implementations to identify improvements: and surface potential issues—across areas like performance, reliability, and compliance workflows—before they impact the user's experience, and flag growth opportunities to partner teams.
What they're looking for
- + years in enterprise-level, client-facing technical roles such as Technical: Account Management, Technical Solutions Consulting, or Solutions Engineering.
- Strong experience with RESTful APIs and webhooks, and the ability to explain: API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders.
- Working familiarity with stablecoins and blockchain fundamentals, including: chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper.
- Strong technical troubleshooting skills and demonstrated experience: partnering with engineering teams to resolve production incidents.
- Excellent written and verbal communication and stakeholder management. You: can hold both business-level and deeply technical conversations, and influence cross-functional teams.
- Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables.
- Comfort operating in a fast-moving, ambiguous environment and prioritizing: between reactive and proactive account work.
- Hands-on experience implementing crypto, stablecoin, or blockchain systems,: including blockchain APIs and integrating digital assets with traditional financial systems.