The opportunity
The Manager of the Technical Solutions Engineering (TSE) team will grow and inspire the team responsible for the success of developers and our largest users integrating with Stripe's platform & products.
What you'll do
Define and deliver a comprehensive technical support experience for: developers and our most complex users (via internal user-facing teams) integrating Stripe
Develop both the long-term vision and strategy for the Technical Solutions: Engineering team and manage day-to-day operations
Develop relationships across the entire organization at Stripe to influence: others in aiming for the best developer experience possible
Work cross-functionally across Stripe to bring innovative ways to make: Stripe’s developer experience even more self-serve & impactful.
Recruit, coach, and develop user facing engineers
Inspire, motivate and enable individual development and promote career growth of the team
What they're looking for
- Experience leading, managing and developing user-facing engineering teams
- Background in software development in one or more programming languages
- Your immediate team is based in Singapore and Japan, with US-based management: (Central Time). This role requires a work schedule that provides meaningful daily overlap with APAC business hours. For candidates based in the United States, this role is only suitable for those in Pacific Time zones, working approximately 11 AM to 8 PM PT. The exact hours are flexible within that range, but APAC overlap is a firm requirement of the role.
- Direct experience as a user-facing engineer is highly desired.
- You attract great teammates.
- You encourage a healthy work environment that’s both supportive and challenging.
- You’re excited to help engineers develop new skills and advance in their careers.
- You understand what makes teams successful and what role a manager can play in that process.
