The opportunity
Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers.
What you'll do
Take signed deployments, from contract, to live, to working production: environments, validating configuration, connectivity, storage, and compute against what was promised
Bring technical depth to validation and troubleshooting conversations: asking the right questions, spotting gaps, and working closely with engineering and infrastructure teams to drive issues to resolution
Coordinate with Infrastructure, Engineering, Product, and Data Center teams: to close technical dependencies and resolve blockers
Own a current, accurate technical picture of the deployment: what's built, what's open, what's at risk
Keep stakeholders informed with clear, regular status updates: RAG status, top risks, and what's being done about them
Guide the customer through onboarding to their first successful production workload
What they're looking for
- Be the customer's go-to technical contact through deployment and early production
- Feed recurring technical patterns back into reusable runbooks, checklists, or automation
- Transition out once the customer is stable and self-sufficient, keeping the: broader account team informed along the way
- + years of hands-on technical experience with GPU/HPC infrastructure, cloud: platforms, Kubernetes, or large-scale Linux systems
