The opportunity
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Engage with customers via multiple channels (ticketing system, live chat, and: screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 1000+ integrations
Become demo certified and lead a three-pillar demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Train as a highly knowledgeable specialist in one or more Datadog product area(s)
Work from a Datadog office 3: 5 days per week
What they're looking for
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Experienced using Zendesk, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and/or programming experience
- Self-motivated, detail-attentive, and have a desire for continuous learning