The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Be ready to assist our customers when they need us. This position may require: working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).
BE INCLUSIVE: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
BE AN OWNER: Collaborate with your teammates and the Twilio Product and: Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.
+ years of experience with a strong understanding of email infrastructure,: including Mail User Agents (MUA) and Message Transfer Agents (MTA) .
What they're looking for
- Solid knowledge of REST APIs , API troubleshooting, and cloud-based solutions.
- Good understanding of internet security and communication protocols, including SSL, TLS, and SMTP .
- Strong troubleshooting skills for network connectivity issues, with a good: understanding of TCP/UDP , SSL/TLS , and general networking concepts.
- Ability to communicate complex technical issues clearly and effectively to: both technical and non-technical audiences via phone and email.