Technical Support Engineer, Developer PlatformNew
The opportunity
As a Technical Support Engineer on our Developer Platform team, you’ll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, and Workers KV. You’ll investigate platform behavior, replicate reported issues…
What you'll do
Own technical support cases from initial investigation through resolution via: email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication.
Troubleshoot builds and deployments, runtime errors, resource limits,: routing, and bindings to storage, databases, and external APIs.
Replicate reported behavior in a sandbox environment, analyze platform logs: and request telemetry, and guide customers on enabling observability and tracing to isolate root causes.
Partner with Engineering on escalations with clear customer impact,: reproduction steps, and diagnostic evidence, keeping customers informed through resolution.
Define and update runbooks, AI skills, conversational journeys, and: documentation to ensure automated workflows and customer guidance remain accurate and up to date.
Use and improve diagnostic scripts, tools, and test examples that help: customers and teammates troubleshoot faster.
What they're looking for
- Prioritize concurrent cases by customer impact, provide clear handoffs across: time zones, and help identify and communicate recurring issues or incidents.
- Collaborate with teammates, Product, and Engineering to report reproducible: bugs, validate fixes, and improve product reliability and support workflows.
