Technical Support Engineer - Developer PlatformPosted today
The opportunity
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.
What you'll do
You are familiar with Developer Platform products
You have previous experience working as part of a team in a customer-facing role
You have experience solving HTTP, DNS and other networking-related problems
You have experience with a common web development language (for example, Javascript)
You understand how the Internet works
You have experience working in a support role where you thrived every time you resolved a ticket
What they're looking for
- You are comfortable communicating through various support channels and always: put the customer first (Emails, Live Chats, Phone calls and virtual meetings)
- You are a motivated self-starter and always looking to expand your existing skill set
- You are familiar with Cloudflare and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
