Technical Support Engineer, Zero TrustPosted today
The opportunity
Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague?
What you'll do
Serve as a trusted technical advisor, providing advanced support for: enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client).
Troubleshoot and resolve complex technical issues related to identity, device: security, and secure application access.
Communicating and working directly with the customers via phone, video: conference (ie Zoom, Google Meet), chat and tickets in Salesforce
Work directly with customers to diagnose and remediate configuration and: integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.
Create and maintain knowledge base articles, technical guides, and: troubleshooting documentation for internal and customer use.
Partner with Cloudflare’s Product, Engineering, and Security teams to: escalate and resolve advanced customer issues.
What they're looking for
- Provide feedback based on customer interactions to drive product improvements: and ensure alignment with user needs.
- Assist customers in identifying and responding to security incidents,: leveraging Cloudflare’s threat intelligence and security tools.
