The opportunity
Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.
What you'll do
Provide technical guidance to customers’ developers on best practices for: integrating with our APIs and utilizing our functionality.
Troubleshoot any issues that arise from customers and diagnose any blockers.: Escalate issues with customer context to the engineering team.
Develop internal tools to automate customer workflows that are currently: unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.
What they're looking for
- + years of work experience in a B2B customer-facing technical support organization or in engineering
- Experience working closely with engineering teams and providing technical feedback on customer issues
- Ability to debug and triage bugs and escalations from customers
- Can communicate technical capabilities of the product to customers
- Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
- Strong written and verbal communication skills, with the ability to break: down complex technical concepts clearly
- A mindset of customer empathy and ability to solve challenging problems
- Experience as an early or founding member of a support team, including building processes from scratch
