The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Communicating efficiently and effectively with our customers: we use our own product to do most of our support, but outbound phone calls are part of our offering too.
Owning customer communications and issues from initial contact until resolution.
Becoming an encyclopedia of knowledge about how Fin works and what it is capable of.
Being the one responsible, along with the Support team, to ensure that all: customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
Working directly with product teams to identify current issues and,: synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
Debugging complex issues with an understanding of both our own codebase and: the many technologies employed by our customers.
What they're looking for
- Utilizing inherited and learned technical knowledge to build tools that will: help increase the efficiency and effectiveness of the team and its processes.
- Influencing the direction of the Fin product through daily communication with: our customers and consistent collaboration with our product teams.
- Complete company onboarding, becoming familiar with Fin's values, strategy, and goals.
- Dive into CS-specific trainings to learn the product and CS workflows and: successfully pass relevant assessments.
