The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Drive and evolve Fin’s IT Onboarding program , ensuring new hires join: confidently with the tools and knowledge they need from Week 1. Partner with HR, IT Operations, and functional teams to deliver a consistent, high-quality experience at scale.
Design and deliver IT awareness and education campaigns: That aid employees get the most out of Fin's technology stack from productivity tools to AI-powered platforms like Claude and beyond.
Lead adoption for new technology rollouts: Drive communication, enablement and training that bring people on board effectively, reduce friction and drive usage.
Shape how Fin talks about enterprise technology: Own the communications strategy for IT across the business. From tool rollouts, to policy changes and best practices, you'll make complex technical topics accessible and engaging for employees.
Build and maintain relationships with cross-functional stakeholders: Understand their teams' needs and challenges to shape and prioritise our IT Education Program.
Measure what matters , track adoption, engagement and effectiveness. Use data: and feedback to continuously iterate and improve.
What they're looking for
- Stay at the leading edge of AI and workplace tooling, be an early adopter,: stay curious and bring an informed perspective on where IT enablement is heading in a world transformed by AI.
- + years in Program Management, Learning & Development or Employee Enablement: ideally with experience spanning both people-facing programs and a technology or IT environment.
- Proven track record running onboarding, education or awareness programs: end-to-end: from design through delivery to measurement.
- Exceptional communication and storytelling skills, you can take something: complex and make it clear, compelling and human.
